German Support Engineers wanted in Sofia, Bulgaria

Описание на компанията:

Meghen Group is a Recruitment Agency sourcing candidates for our clients in the IT and Customer Service sphere.

Описание на позицията:

Meghen Group Support Services is currently recruiting German Tech Support Agents for our client - the largest technology company in the world and operates in over 100 locations worldwide. They specialize in developing and manufacturing computing, storage, and networking hardware, software and services and are a leading brand in the industry.

They have created a professional environment for their employees with excellent working conditions and realistic opportunities for career progression.

At the moment they are recruiting German speakers for their dynamic and international technical support team based in Sofia, Bulgaria.

This company offers:
• Relocation Pack: 1 month gross salary, taxes support and assistance.
• Training Period for the new employees - from 5 weeks to 2 months depending on experience and position

Requirements:

• German language – native or C1 / C2 and fluent English
• Excellent communication skills
• Technical knowledge – only a plus, language is more important and communication – these could compensate the lack of experience

As a Technical Support you will be responsible for resolving customer queries in an effective, friendly and approachable manner that reflects the Company's values and meets customer expectations at all times.

Responsibilities:

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
• Responds to customer issues and successfully resolve technical issues (related to IPG) from incoming customer contacts and proactive notification systems.
• Responds to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
• Participates in projects for process or quality improvements.

If you are interested in this position, apply with CV to MilenaVT@Meghengroup.ie or call Milena at 00353 894 3008

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